WestJet has just announced its Zero-tolerance policy when it comes to wearing face-masks.
The WestJet Group today announced multiple safety updates including the potential for denied travel and a one-year WestJet Group travel ban for those who fail to comply with the airlines’ mask regulation. The WestJet Group also announced the mandatory input of all guests’ contact information at online and kiosk check-in to help the Public Health Agency of Canada and the provincial public health agencies across Canada with contact tracing in the case of infected individuals on board.
“Canadian travellers and all of our WestJet Group employees are counting on us to keep them safe and it is our utmost priority to do so,” said Ed Sims, The WestJet Group President and CEO. “Masks are mandated by our regulator and the vast majority of our guests are happy to keep themselves and each other safe by complying. This enhanced policy provides clarity on how we will enforce the regulation for those who don’t. Travellers must understand if they choose to not wear a mask, they are choosing not to fly our airlines.”
Non-compliance on board the aircraft will be managed through a three-step process:
1. Passengers will first be asked to put the mask on in a discussion with cabin crew.
2. Passengers will be given a warning that masks are required, and compliance is necessary.
3. Passengers will receive notice that non-compliance will result in follow up notification that they will be placed on a no-fly list for 12-months.
Effective, September 1, 2020, the input of contact information for those travelling on WestJet, WestJet Encore, WestJet Link and Swoop will become mandatory at the 24-hour check-in process online and at kiosks. Mandatory information at WestJet check-in kiosks will be phased into the policy change by the end of September.
Learn more about our zero-tolerance mask policy here.
Cover Photo: WestJet
