Emirates reveals that it has returned over AED 5 billion (US$ 1.4 billion) in COVID-19 related travel so far, a statement issued by the airline Monday read.
According to the new release, more than 1.4 million refunds requests have been completed since March, representing 90% of the airline’s backlog. This includes all requests received from customers around the world up until the end of June, save for a few cases which require further manual review.
Sir Tim Clark, President Emirates Airline said: “We understand that from our customers’ standpoint, each pending refund request is one too many. We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic. Most cases are straightforward, and these we will process quickly. But there are cases which will take a bit more time for our customer teams to manually review and complete. We are grateful to our customers for their patience and understanding.”
On Sunday, a spokesperson for the airline said the company would restore full salaries of its employees starting October. Emirates had previously slashed its workforce by nearly a third as it sort to cut costs amid plunging aviation demand.
According to the airline, Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitizer and antibacterial wipes to all customers.
Cover Photo: emirates.com
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